Shipping & Returns

At Aura Powerbank, we aim to provide you with a smooth shopping experience. Below are our shipping and return policies.


📦 Shipping Policy

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

  • Domestic Shipping (within [Insert Country]): Estimated delivery 3–7 business days.

  • International Shipping: Estimated delivery 7–15 business days depending on location.

Please note: Delivery times may vary due to courier delays, customs clearance, or unforeseen circumstances.

Shipping Charges

  • Shipping fees are calculated at checkout based on your delivery location.

  • Free shipping may be available during promotional offers.

Tracking

Once your order ships, you will receive an email with a tracking number to monitor your delivery status.


🔄 Returns & Exchanges

We want you to be happy with your purchase. If you are not satisfied, you can request a return or exchange under the conditions below:

Return Eligibility

  • Items must be returned within 7–14 days of delivery (insert your preference).

  • Product must be unused, in original packaging, and in resellable condition.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

  • Gift cards and discounted sale items.

  • Used, damaged, or altered products not due to our fault.

Return Process

  1. Contact our support team at [Insert Support Email] with your order details.

  2. We will provide you with return instructions and return address.

  3. Once your return is received and inspected, we will notify you regarding your refund/exchange.

Refunds

  • Refunds are issued to the original payment method within 5–10 business days after approval.

  • Shipping fees (if applicable) are non-refundable.

Exchanges

  • If you received a defective or incorrect item, we will exchange it free of charge.

  • For size/model exchanges, return shipping costs may apply.


❓ Need Help?

For shipping or return-related questions, please contact us:

📧 Email: [Insert Support Email]
📍 Address: [Insert Business Address]