Refund Policy

At Aura Powerbank, we want you to be completely satisfied with your purchase. If you are not happy with your order, our Refund Policy below explains how we handle returns, exchanges, and refunds.

1. Eligibility for Refunds

To qualify for a refund:

  • Your request must be made within 7–14 days of receiving the product.

  • The item must be unused, in its original packaging, and in resellable condition.

  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

The following items are not eligible for refund:

  • Gift cards.

  • Discounted or clearance items.

  • Products damaged due to misuse, accidents, or unauthorized modifications.

3. Return Process

  1. Contact us at [Insert Support Email] with your order number and reason for return.

  2. Our team will provide you with the return shipping address and instructions.

  3. Ship the product back to us in its original condition.

Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Shipping fees (if any) are non-refundable.

5. Exchanges

  • If you receive a defective or wrong item, we will replace it at no additional cost.

  • Exchanges are subject to product availability.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check with your bank or credit card provider (it may take time to reflect).

  • If the issue persists, please contact us at [Insert Support Email].

7. Contact Us

For refund-related questions, please reach out to us:

📧 Email: [Insert Support Email]
📍 Address: [Insert Business Address]

✅ This page will keep Shopify Payments, PayPal, and ad platforms (Meta/Google) happy because it clearly defines conditions, timelines, and exclusions.

Would you like me to also draft a Warranty & Support page separately (since electronics like powerbanks often have 3–12 months warranty) to increase customer trust?